Refund policy

We want you to love your LungeGuard. If you're not satisfied, we offer a 30-day satisfaction guarantee.

How it works
To start a return or refund, email support@lungeguard.com within 30 days of delivery with your order number and reason. Our team will respond within 2 business days and guide you through the next steps.

Refunds
Once your request is approved, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank, it may take an additional few days to appear on your statement.

Returns
In most cases you will not need to ship the item back — our support team will confirm this when you contact us. If a return is required, customers are responsible for return shipping, and items must be in original, unused condition.

Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with a photo and we'll send a free replacement or issue a full refund at no cost to you.

Exclusions
Sale and clearance items, and free bonus items, are final sale. Requests made after 30 days from delivery may not be eligible.

Order changes and cancellations
Orders can only be changed or cancelled within 12 hours of purchase, as we process orders quickly. Contact us as soon as possible if you need to make a change.